This Refund & Cancellation Policy governs all payments made towards the broadband, internet, voice, and related services provided by [Powernet] ("Company", "we", "our", or "us").

1. Service Nature

The Company provides internet, broadband, voice, installation, and related telecommunication services. Payments made through our website or payment gateway are subject to the terms set forth in this policy.

2. Subscription Payments

• Broadband and internet service payments are generally non-refundable once the payment has been successfully processed and the service has been activated or renewed.
• Customers are responsible for ensuring that the correct Customer ID, Billing Account Number, or Invoice Number is entered before making payment.

3. Installation Charges

• Installation charges, activation charges, configuration charges, and processing fees are non-refundable once installation work has commenced or has been completed.
• If the Company is unable to provide the requested service due to technical feasibility or network limitations, any refundable amount will be processed after deducting applicable administrative or survey charges, if any.

4. Security Deposit

Where applicable, refundable security deposits shall be returned after:

• Successful service disconnection;
• Return of Company-owned equipment in good working condition;
• Settlement of all outstanding dues.

The refund amount may be adjusted against any unpaid charges, damaged equipment, or other outstanding liabilities.

5. Duplicate or Excess Payments

If a customer accidentally makes:

• Multiple payments for the same invoice;
• An excess payment; or
• A payment due to a technical error,

The customer should notify the Company with the transaction details. After verification, the excess amount will either:

• Be adjusted against future invoices; or
• Be refunded to the original payment method, subject to approval.

6. Failed Transactions

If your bank account is debited but the payment is not reflected in your customer account:

• Please wait up to 24 hours for automatic reconciliation.
• If the payment is still not updated, contact Customer Support with the transaction reference number.
• Verified unsuccessful transactions will be refunded automatically or manually, as applicable.

7. Refund Processing Time

Approved refunds will be processed:

• Within 7 to 10 business days from the date of approval.
• Refunds will be credited through the original payment method used for the transaction.
• The actual credit timeline depends on the policies of the customer's bank, card issuer, UPI provider, or payment gateway.

8. Non-Refundable Items

The following are generally non-refundable:

• Monthly or recurring subscription charges for services already provided.
• Installation and activation charges after service activation.
• Processing or convenience fees charged by banks or payment gateways.
• Charges for partially utilized services.
• Taxes, government levies, or statutory charges where applicable.

9. Service Cancellation

Customers wishing to discontinue services must submit a cancellation request through the Company's prescribed process.

Cancellation of service does not automatically entitle the customer to a refund of previously paid subscription charges.

Any outstanding dues must be cleared before the service is formally disconnected.

10. Equipment Return

Where Company-owned equipment (such as ONT, modem, router, or accessories) has been provided:

• Equipment must be returned in good working condition.
• Charges may be deducted for missing, damaged, or non-returned equipment before processing any eligible refund.

11. Refund Request Procedure

Customers requesting a refund should provide:

• Customer ID or Billing Account Number
• Registered Name
• Registered Mobile Number
• Transaction ID/UTR/Reference Number
• Date and Amount of Payment
• Reason for Refund Request

The Company may request additional documents for verification where necessary.

12. Right to Reject Refund Requests

The Company reserves the right to reject refund requests if:

• The payment was validly applied to the customer's account.
• The refund request is fraudulent or unsupported.
• Services have already been fully or partially consumed.
• Incorrect payment details were entered by the customer.

13. Policy Updates

The Company reserves the right to amend this Refund & Cancellation Policy at any time. Any changes will become effective upon publication on the Company's website.

14. Contact Information

For refund or cancellation requests, please contactus