POWERNET ("Company", "we", "our", or "us") is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website, broadband services, voice services, mobile applications, customer portal, or make online payments.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full Name
• Address
• Email Address
• Mobile Number
• Telephone Number
• Customer ID
• Billing Account Number
• Identity documents submitted for KYC (where applicable)
• GST Number (for business customers)

Payment Information

When you make payments through our payment gateway, we may collect:

• Transaction ID
• Payment Status
• Payment Amount
• Payment Date and Time
• Payment Method

Note: We do not store your debit card, credit card, UPI PIN, CVV, internet banking credentials, or other sensitive payment information. Such information is processed securely by our authorized payment gateway partners.

Technical Information

We may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Date and Time of Access
• Website Usage Statistics
• Cookies and Similar Technologies

2. How We Use Your Information

Your information may be used to:

• Provide broadband, internet, and voice services.
• Create and manage customer accounts.
• Process online payments.
• Generate invoices and payment receipts.
• Verify customer identity.
• Resolve complaints and provide customer support.
• Improve our website and services.
• Send service-related notifications and maintenance updates.
• Comply with legal and regulatory obligations.
• Prevent fraud, unauthorized access, and misuse of our services.

3. Cookies

Our website may use cookies to:

• Improve website functionality.
• Remember user preferences.
• Analyze website traffic.
• Enhance customer experience.

You may disable cookies through your browser settings; however, some features of the website may not function properly.

4. Information Sharing

We do not sell or rent your personal information.

Your information may be shared only with:

• Authorized payment gateway providers.
• Banking institutions for payment processing.
• Government or regulatory authorities where required by law.
• Trusted service providers assisting in customer support, billing, or technical operations.
• Law enforcement agencies when legally required.

All third parties receiving your information are expected to maintain appropriate confidentiality and security.

5. Data Security

We implement reasonable technical and organizational security measures to protect your information against:

• Unauthorized access.
• Data loss.
• Misuse.
• Alteration.
• Disclosure.
• Destruction.

Although we strive to protect your personal information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain customer information only for as long as necessary:

• To provide services.
• For billing and accounting purposes.
• To comply with applicable laws and regulatory requirements.
• To resolve disputes and enforce our agreements.

After the applicable retention period, personal information will be securely deleted or anonymized where feasible.

7. Customer Rights

Subject to applicable law, customers may:

• Request access to their personal information.
• Request correction of inaccurate information.
• Update contact details.
• Request deletion of information where legally permissible.
• Withdraw consent for certain communications (where applicable).

Requests may be submitted using the contact details provided below.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. Users are encouraged to review the privacy policies of those websites before sharing personal information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18 without the involvement of a parent or legal guardian. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will become effective immediately upon publication on our website. Continued use of our services after such changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

12. Consent

By accessing our website, using our services, or making payments through our online payment gateway, you acknowledge that you have read, understood, and agreed to this Privacy Policy.